FAQ
Q. Do you sell to consumers or just hospitality?
VR.Supplies sells exclusively to BNB property owners, vacation rental hosts, managers and cleaners in the hospitality business.
Q. Do you offer free shipping?
It depends on your location and selection. Average threshold to trigger free shipping is between $200 - $600.
Q. Does my order come all at once?
Yes. Everything comes from the one warehouse. If an item is brought in then we wait and pack it all together.
Q. Why don't you have more items to choose from?
This is our model. Offering specific host approved, vacation rental tested selection makes it less onerous to provision a property. Our mission is to make it EASY for hosts and managers.
Q. How do you know what guests want?
We have decades of experience supplying hospitality, we inherently know what works and what doesn't.
Q. How do you know what to supply?
We consider guest needs first, then cleaners and quick turn-over. For you, the owner or manager, our job is to make provisioning and replenishing supplies as easy as possible at the best price possible.
Q. How are your stock levels?
We work very closely with a number of nearby wholesale hotel suppliers. Most items we stock, while some items can take 3-10 extra business days to bring in. If we run into a back order situation, we will reach out to you with a remedy.
Q. How long does it take to receive my order?
Over 60% of orders are out the door within 2-3 business days. Roughly 38% have historically taken 5-10 business days to pack. Then less than 2% of orders may experience further delay or a back order, in which case we may split the order. We ship out of Vancouver BC Canada, so please allow one day per state (from Washington State) of ground travel. Or, one to 2 days per Province from BC.
Q. What about crossing the border?
We facilitate the entire process and cover all customs brokerage, tariff fees on behalf of our U.S.A. customers. The process adds on average 1-2 business days to clear U.S.A. Customs.
Q. Do you offer discounts?
By and large savings are found as your cart increases in value. For example, shipping may seem high on small orders and proportionately goes down the more you spend. The same is true with discounts.
"Our shipping and handling costs are much like your guest turnover costs. Whether you book a group for one night or 15 nights your turnover expenses may be quite similar. The longer a group stays, the more inclined you are to discount their stay. The exact same principle applies here."
Q. What if I don't like what I order, can I return it?
Yes you can always return items. But, it is an onerous and costly endeavour. Items rarely make it back to be restocked and end up donated to charity. It is always best to avoid returns whenever possible. If you are looking for a linen sampler, we can accommodate. Please see our Return Policy for details.
If you are a consumer looking for home use product. We recommend that you shop with your local retailer.
For any further questions, feel free to text support at: 2 5 0 - 8 6 4 - 8 5 8 9